If you are not entirely satisfied with your order, request for refunds may be accepted at Authors Press. Prior to requesting a refund of the products you would like to return, please take note of the following guidelines:
- CALL first before sending back your order. Returns will not be accepted, refunded or honored without calling our office to inform us of the product/s you require to have a refund.
- A customer care representative will give you instructions on how to make a valid refund request to our office. You will be given a Product Refunds Confirmation number which you will attach to the package that you are returning.
- In some cases, when you CALL to inform us of your request for a product refund, it’s possible that we will send you a replacement or make other arrangements. This will be evaluated by the Customer Care Representative.
Please give us a call for your questions and concerns at 1-855-421-0456 or 1-925-471-5013.